Mediahawk adds AI-powered Speech Insights to Speech Analytics solution for quicker and deeper analysis
Written by Faye Thomassen
Revolutionising call tracking analytics: AI-powered Speech Insights now available in our enhanced Speech Analytics solution
Today, at Mediahawk, we are thrilled to announce a groundbreaking enhancement to our existing Speech Analytics solution, introducing the powerful AI-driven Speech Insights feature. This revolutionary addition is designed to transform how businesses analyse and leverage conversation data, providing unparalleled insights that drive smarter, data-driven decisions.
Introducing AI-powered Speech Insights: the next generation of Speech Analytics
Our Speech Analytics feature has just got bigger and better with the integration of the AI-powered Speech Insights. This cutting-edge technology automatically analyses every call, delivering insights at both an individual and macro level. Whether you’re looking at the details of a single conversation or identifying overarching trends, Speech Insights equips you with the knowledge you need to make informed decisions.
Save time and gain insights effortlessly
One of the standout benefits of Speech Insights is its ability to save time by providing instant answers to your queries. Simply ask a question and receive detailed responses for each call and across categories of calls. This streamlined approach ensures you can quickly access the information that matters most, without wading through mountains of data.
Optimise channel performance with precision
Speech Insights not only delivers insights but also helps you optimise channel performance. By categorising calls and posing specific questions, you can pinpoint the sources that drive key outcomes and understand their value. This targeted analysis enables you to refine your strategies and maximise the effectiveness of your channels and campaigns.
Effortless data-driven decisions
Our AI-powered Speech Analytics dashboard offers a comprehensive macro view of every conversation, enabling you to identify trends across all calls or filter by category, source, and specific questions. For instance, you can easily see insights only on calls that resulted in a test drive being booked. Additionally, through Mediahawk’s Parameter Connect feature, you can use any answers to create parameters in order to combine data from multiple touchpoints into one report. This level of granularity ensures you can make data-driven decisions effortlessly, enhancing your business’s overall performance.
“We are thrilled to introduce this advanced capability to our customers and eagerly anticipate the transformative impact it will have on their businesses. This innovative enhancement is set to revolutionise the way companies analyse and utilise conversation data, providing exceptional insights that lead to smarter, data-informed decisions,” says Michael Morrell, CEO at Mediahawk.
Speech Insights is available now as part of our Speech Analytics solution. For more information, visit our Speech Analytics feature page, or to see firsthand how we make data analysis a breeze, book a demo now.
About Mediahawk
Founded in 2002, Mediahawk pioneered call tracking technology and marketing attribution of calls, and have remained at the forefront of the industry. They work across an ever growing range of sectors, including care homes, automotive, marketing agencies, finance, legal, healthcare and technology. Working closely with their clients and partners, Mediahawk combines leading technology with expert industry knowledge to enable their clients to be leaders in their market.
