Client Excellence Programme

Our commitment to client success

We partner with businesses like yours to help them grow.

Every client joins our free Client Excellence Programme, which means we’re here to support you from day one.

Watch Natalie, our Client Success Manager, explain how we partner with marketers to help them get the very best out of Mediahawk using our Professional plan to improve their marketing performance.

Client excellence at our core

Man and woman shaking hands over a desk.

Our Client Excellence Programme is designed to understand your marketing strategy and ensure you succeed in achieving your objectives and grow your business.

We support you from day one so you can quickly and simply start seeing what’s successful, and continue to partner with you as an extension of your marketing team.

“Our aim is to get you to a point of 100% attribution, so for every sale to your business we can track it to its original source of that caller or visitor.” Natalie Sawford-Smith, Client Success Manager, Mediahawk

Unbeatable client service you can trust

Customer journey mapping meeting.

Working alongside you as a trusted partner, we share our knowledge and experience so that you can benefit and improve your marketing performance.

  • Regular account reviews with our client success team to provide best practice advice and sector expertise to help you drive performance improvements.
  • Support from day one – from an initial enquiry we provide ongoing service support using phone, email and chat whichever is most convenient. We also have a support site packed full of guides and how-to videos.

Helping our clients achieve excellence is not just a company-wide philosophy. Our clients tell us that our approach to service sets us apart – as well as experts in our field, we’re friendly, professional and enjoyable to work with.

Our team is widely experienced across a broad range of sectors, and we share our insight to help you achieve your objectives. We work with a wide range of company sizes, from small regional businesses, to international corporates. All staff are Google trained too.

Client centric product to meet your needs

Call tracking reports

Mediahawk is here to serve you, and for you to get the best return on investment. By speaking with our clients regularly we use insights to develop our product roadmap to make sure our product remains client centric and to help you get the most out of Mediahawk.

Added service features

Looking for extra support? We offer supplementary services that’s ideal if you’re looking for a hands-off approach to managing your account or for additional expert industry advice that can help you further maximise your marketing efforts.

Managed Service

A completely tailored and prioritised support service

Let us do all the hard work for you: configurations, integration support, account changes, plus get first in the queue every time.

Insight Service

For custom reports and dedicated expert help

Enhance your strategy with our expert help and custom reports covering interpreting data, trend spotting, and recommendations.

Why businesses choose Mediahawk

“Mediahawk are a fantastic company to work with. Their customer service is outstanding and nothing is ever too much trouble for them.”

Barchester Healthcare

Our clients at a glance

We work with brands big and small to help them grow and succeed every day.

How Mediahawk benefits our clients

“Having a full picture of response has allowed us to be much smarter and confident in our actions, we have upped the ante by considerably improving our campaign effectiveness.”

Mandy Macara, Head of Marketing, Barchester Healthcare
Care home residents.

“Mediahawk helps us see which marketing methods are generating calls, then we prioritise our spending accordingly. For one client, when we started using Mediahawk we were able to generate five times as many calls – without increasing ad spend. You can imagine how happy the client was.”

Justin Deaville, Managing Director, Receptional

“The easy-to-use dashboard and superior customer service of Mediahawk made them the clear choice for us. We are loving the insights.”

Matthew Jackson, Digital Marketing Manager, Stowe Family Law
Family talking to a solicitor.

“We have been using Mediahawk’s call tracking for over five years to help us make better marketing decisions in our business. The introduction of call scoring and listening to our recorded calls, has raised the game even higher. The increased insight has put in place a series of changes that we would not necessarily have had the confidence to make. These changes are vital to the future of the business to ensure FJ Chalke thrives for another 80 years.”

Steve Fowler, Dealer Principal, FJ Chalke
Blue car with a sunset background.

“For us, no matter what the cost, (Mediahawk’s) a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”

Wendy Westbury, Director of Sales and Marketing, Dormy Care Communities
Dormy Care Communities

“Call tracking is crucial to any marketing strategy. Mediahawk is a vital part of Bamboo Nine’s strategy, because we are able to implement the data we receive and use it intelligently to make sure our campaigns yield the best results.”

Chris Rivera, Campaign Director, Bamboo Nine
Image of staff at Bamboo Nine sitting and discussing media.

Ready to learn more about Mediahawk?

Book a demo

Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.

Read client success stories

Read our client case studies and see how marketers uncover hidden customer insights and drive campaign success with Mediahawk.