Our commitment to client success
We partner with businesses like yours to help them grow.
Every client joins our free Client Excellence Programme, which means we’re here to support you from day one.
Watch Natalie, our Client Success Manager, explain how we partner with marketers to help them get the very best out of Mediahawk using our Professional plan to improve their marketing performance.
Our Client Excellence Programme is designed to understand your marketing strategy and ensure you succeed in achieving your objectives and grow your business.
We support you from day one so you can quickly and simply start seeing what’s successful, and continue to partner with you as an extension of your marketing team.
“Our aim is to get you to a point of 100% attribution, so for every sale to your business we can track it to its original source of that caller or visitor.” Natalie Sawford Smith, Client Success Manager, Mediahawk
Working alongside you as a trusted partner, we share our knowledge and experience so that you can benefit and improve your marketing performance.
Helping our clients achieve excellence is not just a company-wide philosophy. Our clients tell us that our approach to service sets us apart – as well as experts in our field, we’re friendly, professional and enjoyable to work with.
Our team is widely experienced across a broad range of sectors, and we share our insight to help you achieve your objectives. We work with a wide range of company sizes, from small regional businesses, to international corporates. All staff are Google trained too.
Mediahawk is here to serve you, and for you to get the best return on investment. By speaking with our clients regularly we use insights to develop our product roadmap to make sure our product remains client centric and to help you get the most out of Mediahawk.
Looking for extra support? We offer supplementary services that’s ideal if you’re looking for a hands-off approach to managing your account or for additional expert industry advice that can help you further maximise your marketing efforts.
A completely tailored and prioritised support service
Let us do all the hard work for you: configurations, integration support, account changes, plus get first in the queue every time.
For custom reports and dedicated expert help
Enhance your strategy with our expert help and custom reports covering interpreting data, trend spotting, and recommendations.
“The service I receive is simply exemplary, I don’t feel like a ‘client’, I feel like I have an entire team of awesome experts who help me to do the best in my job. Limitless thanks to Natalie, Josh and Rachel – you are all my superstars!”
“The easy-to-use dashboard and superior customer service of Mediahawk made them the clear choice for us. We are loving the insights.”
“My experience with Mediahawk has been nothing but glowing. They onboarded Sanctuary Care like an absolute dream, it didn’t cause loads of work for me, and it didn’t cause a strain on my capacity. The product itself and the team have been amazing. We have always-on customer service where they look at our data for us, along with how I use the data; they also identify trends. Mediahawk are like an extended part of your team, and nothing is ever too much trouble. Even if you are against it one month and you can’t even pull a report, they are there to support you.”
Shaped by our clients and staff, our values reflect what is truly important to Mediahawk and drive our behaviour in every way.
Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.
Read our client case studies and see how marketers uncover hidden customer insights and drive campaign success with Mediahawk.