Client Excellence Programme
Our commitment to client success
We partner with businesses like yours to help them grow.
Every client joins our free Client Excellence Programme, which means we’re here to support you from day one.
Watch Natalie, our Client Success Manager, explain how we partner with marketers to help them get the very best out of Mediahawk using our Professional plan to improve their marketing performance.
Client excellence at our core
Our Client Excellence Programme is designed to understand your marketing strategy and ensure you succeed in achieving your objectives and grow your business.
We support you from day one so you can quickly and simply start seeing what’s successful, and continue to partner with you as an extension of your marketing team.
“Our aim is to get you to a point of 100% attribution, so for every sale to your business we can track it to its original source of that caller or visitor.” Natalie Sawford Smith, Client Success Manager, Mediahawk
Unbeatable client service you can trust
Working alongside you as a trusted partner, we share our knowledge and experience so that you can benefit and improve your marketing performance.
- Regular account reviews with our client success team to provide best practice advice and sector expertise to help you drive performance improvements.
- Support from day one – from an initial enquiry we provide ongoing service support using phone, email and chat whichever is most convenient. We also have a support site packed full of guides and how-to videos.
Helping our clients achieve excellence is not just a company-wide philosophy. Our clients tell us that our approach to service sets us apart – as well as experts in our field, we’re friendly, professional and enjoyable to work with.
Our team is widely experienced across a broad range of sectors, and we share our insight to help you achieve your objectives. We work with a wide range of company sizes, from small regional businesses, to international corporates. All staff are Google trained too.
Client centric product to meet your needs
Mediahawk is here to serve you, and for you to get the best return on investment. By speaking with our clients regularly we use insights to develop our product roadmap to make sure our product remains client centric and to help you get the most out of Mediahawk.
Add-on service packages
Looking for extra support? We offer supplementary services that are ideal if you’re looking for a hands-off approach to managing your account, or for additional expert industry advice that can help you further maximise your marketing efforts.
Managed Service
A completely tailored and prioritised support service
Let us do all the hard work for you: configurations, integration support, account changes, plus get first in the queue every time.
Insight Service
For custom reports and dedicated expert help
Enhance your strategy with our expert help and custom reports covering interpreting data, trend spotting, and recommendations.
Why businesses choose Mediahawk
“Mediahawk are a fantastic company to work with. Their customer service is outstanding and nothing is ever too much trouble for them.”
Barchester Healthcare
Over 4,000 marketers trust Mediahawk
How Mediahawk benefits our clients
“My experience with Mediahawk has been nothing but positive. They onboarded Sanctuary Care seamlessly, it didn’t cause loads of work for me, and it didn’t cause a strain on my capacity. The product itself and the team have been amazing. We have always-on customer service where they look at our data for us, along with how I use the data; they also identify trends. Mediahawk are like an extended part of your team, and nothing is ever too much trouble. Even if you are struggling for capacity one month and can’t even pull together a report, they are there to support you.”
“We have had a brilliant experience with Mediahawk since signing up with them. I have not received client support or account management of this standard from any other software supplier in more than a decade, and I’m continually impressed by the speed and helpfulness of the Client Services team. World class customer support.”
“I really appreciate the R&D (research and development) that you put in in place, you listen to the customers, and the customer service is actually pretty amazing.”
“The service I receive is simply exemplary, I don’t feel like a ‘client’, I feel like I have an entire team of awesome experts who help me to do the best in my job. Limitless thanks to Natalie, Josh and Rachel – you are all my superstars!”
“Working with Mediahawk on this project was a very positive experience. The support we received from the Mediahawk team was invaluable – they were responsive and helpful at every step.”
“Working with Mediahawk is always a pleasure. They have that rare combination of excellent and swift customer service along with a proper understanding of the challenges we face as an automotive retailer. They are continually innovating to find solutions to our challenges and also help us keep abreast of challenges that we’re not yet aware of.”
“The ongoing service provided by Mediahawk is fantastic. Their team is always available to offer support and ensure we are maximising the benefits of their platform. The consistent updates and enhancements to their service demonstrate their commitment to helping us succeed.”
Our values
Shaped by our clients and staff, our values reflect what is truly important to Mediahawk and drive our behaviour in every way.
- Client-focused – Client excellence is at our core. We take the time to understand our clients, act as a trusted partner, and help them succeed
- Honourable – We’re honest, ethical, and professional. We take pride in being authentic and treating people with respect
- Knowledgeable – Using our expertise, we’re committed to helping our clients gain deep marketing insight to become leaders in their markets
- Spirited – Our enthusiasm drives us forward. We love making a positive impact on the people we work with and the world around us
Over 4,000 marketers trust Mediahawk. Discover why today
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“I have been very impressed with the Mediahawk experience, from the onboarding process, to the customer support and the quality of the product.
Everything has been excellent and I would not hesitate to recommend Mediahawk to any business…
Fabulous all round. Thank you!”
Toni Farrington, Promote Online