Outbound call tracking

Mediahawk’s outbound call tracking software makes it easy for sales teams to reach more leads and grow sales.

Visualisation of Mediahawk's outbound call tracking

Benefits of Mediahawk’s outbound call tracking

See exactly which leads are followed up, increase the number of outbound calls made, and capture and analyse the outcome of each one.

Call centre team.

Make your sales team more effective and efficient

  • Gain insights on call agents’ performance
  • Keep your sales team accountable, and improve the measurement of KPIs.
  • Call from anywhere. Ideal for remote working and office-based teams
  • Call in one click; spend more time selling and less time dialling
Call centre operations.

Develop your strategy by analysing outbound calls 

  • Understand the value of outbound calls. Prove they grow sales and revenue
  • Find the channels that result in successful outbound calls to increase marketing activity in those areas
  • Understand the full customer journey and listen to outbound calls to improve the user experience
  • Add notes on value and categories during an outbound call, to enrich analytics for in depth attribution
Man on headset pointing to screen during an outbound call

Seamless and hassle-free for your agents

  • Track and log all outbound calls automatically using the built-in softphone – no need for a PIN
  • Mediahawk’s dialler turns phone numbers in your browser into click-to-call links
  • More insightful data than VOIP or desk phones and no extra software required
  • Easily record calls for regulatory and GDPR purposes

Mediahawk’s outbound call tracking features

Monitor agent performance

Identify call volume, call length, value and more to see who’s performing

Record and understand calls

Record outbound calls for deeper insights in how they’re handled and for outcomes.

Call from anywhere

Ideal for remote working and office-based teams.

Local and toll-free numbers

Choose which number to show your recipients, and mask the caller’s actual number.

Click-to-call dialler

Mediahawk turns phone numbers in your browser into a link. Call with just one click.

Detailed reports and analytics

Flexible custom reports show granular call by call detail as well as high level metrics.

What our clients say on Google reviews

Chris Adams, Brindley Group

Great level of support given by Sid and the rest of the client services team yet again. Mediahawk is just brilliant at helping us. Every time I get off a call with him, I am always impressed how quick the response is.

Toni Farrington, Promote Online

I have been very impressed with the Mediahawk experience, from the onboarding process, to the customer support and the quality of the product. Everything has been excellent and I would not hesitate to recommend Mediahawk to any business looking for call tracking and analysis services. Fabulous all round. Thank you!

Tom Wickham, Caffyns

We have been working with Mediahawk for many years and they have always delivered an exceptional service. They take their clients seriously and develop their systems around the clients requirements… The platform gives us everything we need in terms of call tracking and reporting. Natalie, Colin, and the rest of their team are always friendly and fast to react to any queries.

Dean Webley, Portman Dental Clinic

The service I receive is simply exemplary, I don’t feel like a “client”, I feel like I have an entire team of awesome experts who help me to do the best in my job.

Barchester Healthcare

Mediahawk are a fantastic company to work with. Their customer service is outstanding and nothing is ever too much trouble for them. Their platform is very easy to use and has allowed us to become even smarter with our marketing spend.

Grow your sales with Mediahawk’s outbound call tracking

A simple and effective outbound call solution to allow your sales teams to reach more prospects and close more deals.

See Mediahawk in action

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