Home > Features > Call Tracking > Outbound call tracking

Outbound call tracking

Mediahawk’s outbound call tracking software makes it easy for your sales teams to reach more leads and close more deals.

What are the benefits of outbound call tracking with Mediahawk?

See exactly which leads are followed up, increase the number of outbound calls made, and capture and analyse the outcome of each one.

Make your sales team more effective and efficient

Gain insights on call agents’ performance
Keep your sales team accountable, and improve KPI measurement
Call from anywhere; ideal for remote working and office-based teams
Spend more time selling and less time dialling with one-click-calls

Develop your strategy by analysing outbound calls

Demonstrate the sales and revenue value of outbound calls.
Find the channels that result in successful outbound calls to prioritise marketing spend
Understand the full customer journey and listen to outbound calls to improve the user experience
Enrich analytics with notes on value and categories during outbound calls.

Man on headset pointing to screen during an outbound call

Create seamless, hassle-free workflows for your agents

Track and log all outbound calls automatically using the built-in softphone – no need for a PIN
Turn phone numbers in your browser into click-to-call links with our dialler
Gain more insightful data than VOIP or desk phones, without extra software
Record calls easily and securely for regulatory and GDPR purposes

Mediahawk’s outbound call tracking features

Monitor agent performance

Identify call volume, length, value and more to see who’s having the best conversations

Record and understand calls

Record outbound calls for deeper insights into handling and outcomes

Call from anywhere

Support remote working and office-based teams

Local and toll-free numbers

Choose which number to show your recipients, and mask the caller’s actual number

Click-to-call dialler

Turns phone numbers in your browser into a link to call with just one click

Detailed reports and analytics

Explore granular call-by-call detail and high-level metrics in flexible custom reports

What our clients say on Google reviews

Chris Adams, Brindley Group

Great level of support given by Sid and the rest of the client services team yet again. Mediahawk is just brilliant at helping us. Every time I get off a call with him, I am always impressed how quick the response is.

Toni Farrington, Promote Online

I have been very impressed with the Mediahawk experience, from the onboarding process, to the customer support and the quality of the product. Everything has been excellent and I would not hesitate to recommend Mediahawk to any business looking for call tracking and analysis services. Fabulous all round. Thank you!

Tom Wickham, Caffyns

We have been working with Mediahawk for many years and they have always delivered an exceptional service. They take their clients seriously and develop their systems around the clients requirements… The platform gives us everything we need in terms of call tracking and reporting. Natalie, Colin, and the rest of their team are always friendly and fast to react to any queries.

Dean Webley, Portman Dental Clinic

The service I receive is simply exemplary, I don’t feel like a “client”, I feel like I have an entire team of awesome experts who help me to do the best in my job.

Barchester Healthcare

Mediahawk are a fantastic company to work with. Their customer service is outstanding and nothing is ever too much trouble for them. Their platform is very easy to use and has allowed us to become even smarter with our marketing spend.

Grow your sales with Mediahawk’s outbound call tracking

A simple and effective outbound call solution to allow your sales teams to reach more prospects and close more deals.

0800 804 4579

See Mediahawk in action

Book a demo

"*" indicates required fields

Name*

Company name*

Email*

Phone

This field is hidden when viewing the form

visitMHRI

This field is hidden when viewing the form

visitorMHRI

This field is hidden when viewing the form

Lead Date

This field is hidden when viewing the form

Lead Time

:

Email

This field is for validation purposes and should be left unchanged.