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Secure call handling

Use secure call handling to improve your customer experience and boost conversions

Deliver outstanding customer service and never miss a call with Mediahawk’s advanced features. 

Call centre operations.

Popular secure call handling features in Mediahawk

Call routing

Never miss a call – set custom times and destination numbers to suit your business opening hours and needs.

Call recordings

Record and listen to all your inbound and outbound calls. Get deeper call intelligence into lead quality and improve your marketing activity.

Interactive Voice Response

Re-route and segment your calls, and reduce caller frustration by routing them quickly and accurately. With Advanced IVR discover which routes have the most profitable outcome.

Mailboxes

Give callers the option to leave a voicemail message. Mediahawk automatically sends a notification email to your team. It's an easy way to follow up on leads.

Mid-call divert

Transfer live calls between your call handlers, whether they’re in the office or working remotely. Improve your chances of converting.

Dial destinations simultaneously

Dial up to seven destination numbers at the same time until one of your team picks up. Quick and easy.

Why choose Mediahawk?

“Mediahawk’s a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”

Director of Sales and Marketing, Dormy Care Communities

Why secure call handling software is a must for marketers

Lady working in the technology sector.

Never miss a lead or sale again

Call routing enables you to set custom times and destination numbers to suit your business opening hours and needs. Plus, Mediahawk has built-in business continuity features – such as automatic backups – that will help to minimise disruption if your internal phone systems fail.

Call handling agent wearing a headset looking at a monitor.

Deliver an unrivalled customer experience

Get incoming calls to the right place quickly, eliminate customer frustration and drive up positive reviews and rankings for your business.

Read our top ten tips on how to improve your call handling.

Graphic to represent user behaviour linking to customer journey for call tracking and marketing attribution

Know customer needs and wants

Mediahawk’s advanced telecoms features help you do more than just handle calls better. With call recordings, you can analyse customer recordings and draw insights into their preferences to help refine your sales and marketing strategies. Combine with website call tracking so you fully understand the customer journey.

Learn more about extracting marketing insights and improving conversions.

Speech analytics from Mediahawk.

Redact sensitive data from call recordings

Protect your customers’ privacy and comply with laws and regulations surrounding PCI DSS (Payment Card Industry Data Security Standard) by automatically removing sensitive personal details – such as credit card information – from call recordings.

Provide security for your customers and your business with redaction:

  • Mediahawk automatically and intelligently detects if it’s recording sensitive data, and removes it from the recording
  • Add another layer of security if you’re already using the ‘pause/resume’ recording method to prevent details from being accidentally captured
  • Comply with laws and regulations surrounding personal data, including GDPR, without added complexity

Discover other features loved by Mediahawk clients

Uncover marketing insights from every phone call

Pinpoint the marketing activity that brings the most calls, and uncover insights from every call – before, during and after the conversation.

Read more on call tracking

Spot opportunities from speech analytics

Reveal the callers most likely to buy with intelligent phone conversation analysis.

Read more on speech analytics

Get 100% marketing attribution

See at a glance which activities and sources deliver the best results, and link every sale to source.

Read more on marketing attribution

Join up your favourite martech for extra insight

Quickly and easily connect Mediahawk with your favourite marketing tools and software.

Read more on our integrations
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Read how businesses level up with Mediahawk

“The call recording feature has been a huge benefit to us. We can now identify if there have been missed enquiries, for example, which is really important for us to stay on top of. One missed opportunity could cost us £70,000 a year in residents’ fees, so being able to go back and identify any enquiries that have slipped through the net is crucial.”

Director of Sales and Marketing, Dormy Care Communities
Dormy Care Communities logo.

“Platinum Wave Campers are also using the call data they’re capturing for call handling optimisation purposes. It means they can streamline the sales process and provide a better customer experience for improved returns.”

Kevin Robinson, Chrysalis Partners (Business consultants to Platinum Wave Campers)
Women in van.

“Speech Analytics has enabled us to streamline the process of listening to calls and analysing the data from those calls. It now takes half the time (half a day instead of one full day) it took prior to subscribing to this service, freeing up a member of the team to concentrate on other tasks. We would thoroughly recommend Mediahawk to other organisations, particularly those who have limited staff resource.”

Vicki Clover, Digital Marketing Manager (Associate), Ashtons Legal
Ashtons Legal contact centre.

“For us, no matter what the cost, (Mediahawk’s) a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”

Director of Sales and Marketing, Dormy Care Communities
Dormy Care Communities

“In our Google Ads campaign we were able to identify the exact keywords which were driving calls from our potential and existing clients, enabling us to cut costs on the ineffective search terms and focus our efforts on those that were driving new enquiries. We saved around 22% of our spend from Ads. We now use this saving to advertise our profitable keywords more prominently.”

Tom Robinson, Marketing, Direct Collection Bailiffs Ltd
Two smiling men working for DCBL.

Ready to learn more about Mediahawk?

Book a demo

Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.

Discover Mediahawk's features

Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.