Help your team deliver outstanding customer service with advanced and secure call handling features in Mediahawk. Uncover valuable call intelligence insights and build best-in-class sales and marketing strategies.
Never miss a call – set custom times and destination numbers to suit your business opening hours and needs.
Record and listen to all your inbound and outbound calls. Get deeper call intelligence into lead quality and improve your marketing activity.
Re-route and segment your calls by priority or importance, manage the volume of calls more effectively, and move towards 100% marketing attribution across channels.
Give callers the option to leave a voicemail message. Mediahawk automatically sends a notification email to your team.
Transfer live calls between your call handlers, whether they’re in the office or working remotely.
Dial up to seven destination numbers at the same time until one of your team picks up.
Mediahawk’s advanced telecoms features help you do more than just handle calls better. With call recordings, you can analyse customer recordings and draw insights into their preferences to help refine your sales and marketing strategies.
Mediahawk has built-in business continuity features – such as automatic backups – that will help to minimise disruption if your internal phone systems fail.
Get incoming calls to the right place quickly, with the call routing features in Mediahawk. Eliminate customer frustration and drive up positive reviews and rankings for your business.
“We have been using Mediahawk’s call tracking for over five years to help us make better marketing decisions in our business. The introduction of call scoring and listening to our recorded calls, has raised the game even higher. The increased insight has put in place a series of changes that we would not necessarily have had the confidence to make. These changes are vital to the future of the business to ensure FJ Chalke thrives for another 80 years.”
Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.
Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.