Use secure call handling to improve your customer experience and boost conversions
Deliver outstanding customer service and never miss a call with Mediahawk’s advanced features.
Never miss a call – set custom times and destination numbers to suit your business opening hours and needs.
Record and listen to all your inbound and outbound calls. Get deeper call intelligence into lead quality and improve your marketing activity.
Re-route and segment your calls, and reduce caller frustration by routing them quickly and accurately. With Advanced IVR discover which routes have the most profitable outcome.
Give callers the option to leave a voicemail message. Mediahawk automatically sends a notification email to your team. It's an easy way to follow up on leads.
Transfer live calls between your call handlers, whether they’re in the office or working remotely. Improve your chances of converting.
Dial up to seven destination numbers at the same time until one of your team picks up. Quick and easy.
“Mediahawk’s a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”
Director of Sales and Marketing, Dormy Care Communities
Call routing enables you to set custom times and destination numbers to suit your business opening hours and needs. Plus, Mediahawk has built-in business continuity features – such as automatic backups – that will help to minimise disruption if your internal phone systems fail.
Get incoming calls to the right place quickly, eliminate customer frustration and drive up positive reviews and rankings for your business.
Mediahawk’s advanced telecoms features help you do more than just handle calls better. With call recordings, you can analyse customer recordings and draw insights into their preferences to help refine your sales and marketing strategies. Combine with website call tracking so you fully understand the customer journey.
Learn more about extracting marketing insights and improving conversions.
Protect your customers’ privacy and comply with laws and regulations surrounding PCI DSS (Payment Card Industry Data Security Standard) by automatically removing sensitive personal details – such as credit card information – from call recordings.
Provide security for your customers and your business with redaction:
Pinpoint the marketing activity that brings the most calls, and uncover insights from every call – before, during and after the conversation.
Read more on call trackingReveal the callers most likely to buy with intelligent phone conversation analysis.
Read more on speech analyticsSee at a glance which activities and sources deliver the best results, and link every sale to source.
Read more on marketing attributionQuickly and easily connect Mediahawk with your favourite marketing tools and software.
Read more on our integrations
“Mediahawk’s call handling service has revolutionised the way we approach lead qualification and Google Ads optimisation. It’s not just a tool; it’s a strategic asset that has empowered us to elevate our marketing efforts and drive tangible results. I would highly recommend Mediahawk to any business looking to optimise their marketing efforts.”
“The call recording feature has been a huge benefit to us. We can now identify if there have been missed enquiries, for example, which is really important for us to stay on top of. One missed opportunity could cost us £70,000 a year in residents’ fees, so being able to go back and identify any enquiries that have slipped through the net is crucial.”
“Platinum Wave Campers are also using the call data they’re capturing for call handling optimisation purposes. It means they can streamline the sales process and provide a better customer experience for improved returns.”
“Speech Analytics has enabled us to streamline the process of listening to calls and analysing the data from those calls. It now takes half the time (half a day instead of one full day) it took prior to subscribing to this service, freeing up a member of the team to concentrate on other tasks. We would thoroughly recommend Mediahawk to other organisations, particularly those who have limited staff resource.”
“For us, no matter what the cost, (Mediahawk’s) a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”
“In our Google Ads campaign we were able to identify the exact keywords which were driving calls from our potential and existing clients, enabling us to cut costs on the ineffective search terms and focus our efforts on those that were driving new enquiries. We saved around 22% of our spend from Ads. We now use this saving to advertise our profitable keywords more prominently.”
Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.
Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.
