Secure call handling to improve your customer experience and boost conversions

Deliver outstanding customer service with advanced and secure call handling features in Mediahawk. 

Call tracking reports screenshots.

What is call handling?

Call handling describes how a business manages inbound and outbound calls. Mediahawk’s secure call handling features help you identify where your calls with customers could improve. It will also direct callers to the department they’re after and aid communication within your business. That way, you’ll provide great customer service while steering calls towards sales. A must for all sales and marketing strategies.

See for yourself – request a free demo today.

Why is call handling so important?

You may only get one chance at a sale, so it’s essential that you know how to manage your calls. Your tone of voice, product knowledge and problem-solving skills all influence your customers. Plus, the easier a customer’s journey is, the more likely they are to make a transaction. Secure call handling software helps you fine-tune these aspects and more, so that every call can lead to a conversion.

Use the software alongside our tips to improve call handling.

Popular secure call handling features in Mediahawk

Call routing

Never miss a call – set custom times and destination numbers to suit your business opening hours and needs.

Call recordings

Record and listen to all your inbound and outbound calls. Get deeper call intelligence into lead quality and improve your marketing activity.

Interactive Voice Response

Re-route and segment your calls by priority or importance, manage the volume of calls more effectively, and move towards 100% marketing attribution across channels.


Give callers the option to leave a voicemail message. Mediahawk automatically sends a notification email to your team. It's an easy way to follow up on leads.

Mid-call divert

Transfer live calls between your call handlers, whether they’re in the office or working remotely. Improve your chances of converting.

Dial destinations simultaneously

Dial up to seven destination numbers at the same time until one of your team picks up. Quick and easy.

Find your best-performing campaigns in an instant

Mediahawk’s dashboards are a marketer’s best friend, with simple and intuitive tools to help you do more with your marketing budget. Book a 15-minute demo and see for yourself.

More reasons to love Mediahawk's secure call handling software

Discover more ways that Mediahawk can benefit your business.

Play a call recording.

Know customer needs and wants

Mediahawk’s advanced telecoms features help you do more than just handle calls better. With call recordings, you can analyse customer recordings and draw insights into their preferences to help refine your sales and marketing strategies. Combine with website call tracking so you fully understand the customer journey.

Learn more about extracting marketing insights and improving conversions.

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Never miss a lead or sale again

Mediahawk has built-in business continuity features – such as automatic backups – that will help to minimise disruption if your internal phone systems fail.

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Deliver an unrivalled customer experience

Get incoming calls to the right place quickly, with the call routing features in Mediahawk. Eliminate customer frustration and drive up positive reviews and rankings for your business.

Learn how to supercharge the customer journey and discover six ways to improve customer retention.

Mediahawk integrations

Mediahawk integrates quickly and easily with industry leading martech tools

Read how businesses level up with Mediahawk

“We have been using Mediahawk’s call tracking for over five years to help us make better marketing decisions in our business. The introduction of call scoring and listening to our recorded calls, has raised the game even higher. The increased insight has put in place a series of changes that we would not necessarily have had the confidence to make. These changes are vital to the future of the business to ensure FJ Chalke thrives for another 80 years.”

Steve Fowler, Dealer Principal, FJ Chalke
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Ready to learn more about Mediahawk?

Book a demo

Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.

Discover Mediahawk's features

Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.