Secure call handling

Use secure call handling to improve your customer experience and boost conversions

Deliver outstanding customer service and never miss a call with Mediahawk’s advanced features. 

Call centre operations.

Popular secure call handling features in Mediahawk

Call routing

Never miss a call – set custom times and destination numbers to suit your business opening hours and needs.

Call recordings

Record and listen to all your inbound and outbound calls. Get deeper call intelligence into lead quality and improve your marketing activity.

Interactive Voice Response

Re-route and segment your calls by priority or importance, manage the volume of calls more effectively, and move towards 100% marketing attribution across channels.

Mailboxes

Give callers the option to leave a voicemail message. Mediahawk automatically sends a notification email to your team. It's an easy way to follow up on leads.

Mid-call divert

Transfer live calls between your call handlers, whether they’re in the office or working remotely. Improve your chances of converting.

Dial destinations simultaneously

Dial up to seven destination numbers at the same time until one of your team picks up. Quick and easy.

Why choose Mediahawk?

“Mediahawk’s a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”

Director of Sales and Marketing, Dormy Care Communities

Why secure call handling software is a must for marketers

Lady working in the technology sector.

Never miss a lead or sale again

Call routing enables you to set custom times and destination numbers to suit your business opening hours and needs. Plus, Mediahawk has built-in business continuity features – such as automatic backups – that will help to minimise disruption if your internal phone systems fail.

Lady wearing a headset looking at a monitor.

Deliver an unrivalled customer experience

Get incoming calls to the right place quickly, eliminate customer frustration and drive up positive reviews and rankings for your business.

Read our top ten tips on how to improve your call handling.

Play a call recording.

Know customer needs and wants

Mediahawk’s advanced telecoms features help you do more than just handle calls better. With call recordings, you can analyse customer recordings and draw insights into their preferences to help refine your sales and marketing strategies. Combine with website call tracking so you fully understand the customer journey.

Learn more about extracting marketing insights and improving conversions.

Discover other features loved by Mediahawk clients

Uncover marketing insights from every phone call

Pinpoint the marketing activity that brings the most calls, and uncover insights from every call – before, during and after the conversation.

Read more on call tracking

Spot opportunities from speech analytics

Reveal the callers most likely to buy with intelligent phone conversation analysis.

Read more on speech analytics

Get 100% marketing attribution

See at a glance which activities and sources deliver the best results, and link every sale to source.

Read more on marketing attribution

Join up your favourite martech for extra insight

Quickly and easily connect Mediahawk with your favourite marketing tools and software.

Read more on our integrations
Mediahawk dashboard screenshot.

Read how businesses level up with Mediahawk

“We have been using Mediahawk’s call tracking for over five years to help us make better marketing decisions in our business. The introduction of call scoring and listening to our recorded calls, has raised the game even higher. The increased insight has put in place a series of changes that we would not necessarily have had the confidence to make. These changes are vital to the future of the business to ensure FJ Chalke thrives for another 80 years.”

Steve Fowler, Dealer Principal, FJ Chalke
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Ready to learn more about Mediahawk?

Book a demo

Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.

Discover Mediahawk's features

Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.