Secure call handling

“Mediahawk’s call handling service has revolutionised the way we approach lead qualification and Google Ads optimisation. It’s not just a tool; it’s a strategic asset that has empowered us to elevate our marketing efforts and drive tangible results. I would highly recommend Mediahawk to any business looking to optimise their marketing efforts.”

“The call recording feature has been a huge benefit to us. We can now identify if there have been missed enquiries, for example, which is really important for us to stay on top of. One missed opportunity could cost us £70,000 a year in residents’ fees, so being able to go back and identify any enquiries that have slipped through the net is crucial.”

“Platinum Wave Campers are also using the call data they’re capturing for call handling optimisation purposes. It means they can streamline the sales process and provide a better customer experience for improved returns.”

“Speech Analytics has enabled us to streamline the process of listening to calls and analysing the data from those calls. It now takes half the time (half a day instead of one full day) it took prior to subscribing to this service, freeing up a member of the team to concentrate on other tasks. We would thoroughly recommend Mediahawk to other organisations, particularly those who have limited staff resource.”

“For us, no matter what the cost, (Mediahawk’s) a massive benefit. If you really want to understand where your customers are coming from and where to invest your budget – whatever sector you’re in – it’s truly invaluable.”

“In our Google Ads campaign we were able to identify the exact keywords which were driving calls from our potential and existing clients, enabling us to cut costs on the ineffective search terms and focus our efforts on those that were driving new enquiries. We saved around 22% of our spend from Ads. We now use this saving to advertise our profitable keywords more prominently.”