Mediahawk, intelligent speech analytics for unparalleled customer insight
Harness the insight from every conversation. Make confident decisions about budgeting, campaign strategy, and customer experience to help transform your marketing performance.
Mediahawk’s speech analytics feature allows you to draw out key customer insights on an individual level and at scale to identify new opportunities, improve ROI, cut wasted spend and boost customer experience.
Improve decision-making by turning guesswork into data-backed strategies for improved ROI and higher performing marketing campaigns.
Identify trends to build profitable campaigns, spot competitive challenges, and discover what drives up-sell and cross-sell conversions.
Ensure that the best customer experience is being delivered at all times and on brand. Plus, redact sensitive data for customer privacy.
Understand the needs and interests of your customers to improve your products and services and the way you market them.
“It’s great! It’ll definitely help make monitoring and reviewing calls easier. It’s also prompted us to review the keywords we’ve inputted and see if we want to add any others… The speech functionality adds further to the already important role Mediahawk plays in our business.”
Ben Sutton-Jones, Henfield Storage
Mediahawk uses the latest speech recognition technology to capture the full conversation, identify useful spoken words, as well as the purpose and outcome of the call. Every call is packed full of insight – don’t miss out; capture what matters in your customer conversations with speech analytics.
Pinpoint the marketing activity that brings the most calls, and uncover insights from every call – before, during and after the conversation.Read more on call tracking
Quickly and easily connect Mediahawk with your favourite marketing tools and software.Read more on our integrations
See at a glance which activities and sources deliver the best results, and link every sale to source.Read more on marketing attribution
Help your team deliver outstanding customer service with advanced call handling features in Mediahawk.Read more on call handling for marketing
Mediahawk’s speech analytics technology gives marketers like you the power to identify leads that are likely to convert, spot trends and optimise campaigns accordingly while identifying any keywords you’re not yet making use of. It can also uncover brand perception, feedback on products and services, competitor insights and more.
Ultimately, with speech analytics, it means you can use the data from conversations to make confident decisions about budgeting, marketing strategy, campaign planning, product development and brand performance.
Speech analytics is quick and easy to set-up and our Client Excellence team are here to help you. Read more about why you should choose Mediahawk.
Speech analytics is a tool that records conversations and interactions between customers and companies. It incorporates speech recognition technology to identify useful spoken words of the customer, as well as the purpose of the call. This provides marketers with the tools to identify leads that are likely to convert. Plus, it allows them to spot trends and optimise campaigns accordingly, while identifying any keywords they’re not yet making use of.
It’s a complex process of turning recorded audio calls into structured data, which can then be analysed.
Once audio calls are recorded between a customer and company, the speech analytics uses speech recognition. This turns the audio call into a transcribed version of the interactions. It then goes on to analyse the transcribed interactions for language patterns, keywords, customer satisfaction and more. It combines all these indicators into helpful insights to identify leads, trends, keywords and more.
There are some real benefits that speech analytics provides a marketing team.
The main benefit is that it streamlines the process of filtering sales calls and picking out leads. This makes it easier and quicker to identify potential customers that are likely to convert.
Another reason it’s beneficial to marketers is that it provides a deeper understanding of the customers’ interactions with the campaign. For example, marketers can identify common keywords or phrases used in interactions, and use these to inform their SEO and PPC keywords and campaigns. It also helps guide their branding efforts.
Speech analytics can also be used to improve customer experience. Calls are recorded meaning you can listen back to them and identify key points. These can be analysed and used in training so that customer service is better, and calls are more likely to convert.
How do you know whether you need speech analytics or not? Think about what your company might be missing in their marketing and customer interactions.
Analysing customer conversations will not only help improve the above, but will also enhance customer experience, save time by streamlining marketing processes, find hidden leads quickly, and improve bottom line contributions. Get in touch to find out more.
We offer a 14-day free trial so you can see the benefits for yourself risk free. You’ll receive speech analytics insights for the first 10 calls you receive each day for 14 days free of charge.
After that, speech analytics is £0.04 per minute, with a minimum charge of £25 per month.
We have three great packages to choose from, and you can get started with Mediahawk today. View our call tracking pricing for more information.
“Speech analytics has enabled us to streamline the process of listening to calls and analysing the data from those calls. It now takes half the time (half a day instead of one full day) it took prior to subscribing to this service, freeing up a member of the team to concentrate on other tasks. We would thoroughly recommend Mediahawk to other organisations, particularly those who have limited staff resource.”
“By using Mediahawk’s sales matching, we can see which channel has had a part to play within the sales journey. This allows us to keep a much closer eye on how our budget is being spent – which is especially important with the likes of PPC and Autotrader.”
“Mediahawk helps us see which marketing methods are generating calls, then we prioritise our spending accordingly. For one client, when we started using Mediahawk we were able to generate five times as many calls – without increasing ad spend. You can imagine how happy the client was.”
Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.
Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.