Instantly categorise and prioritise hot leads from phone calls with Mediahawk’s intelligent speech analytics feature.
Mediahawk listens out for predefined spoken keywords and instantly pinpoints the callers with a high intent to buy.
Automatically tag calls to an appropriate category based on spoken keywords, reducing the need for manual tagging and human error.
Better understand customer behaviour, needs and preferences using speech analytics data captured in Mediahawk.
Build more profitable marketing campaigns informed by the insights you capture from real life customer conversations.
Book a no obligation demo of Mediahawk and we’ll show you how call tracking and marketing attribution helps you boost conversions and improve your ROI.
A caller may say the words ‘…would like to buy…’, ‘…thinking of purchasing…’ or ‘how much will it cost?’ Mediahawk recognises these keywords and groups these calls in a ‘sales’ category; excluding them from ‘billing/accounts’ or ‘support/service’ enquiries.
Mediahawk’s feature automatically spots keywords related to a particular site or call centre and tags them to an appropriate regional category. This data can then be quickly analysed, without having to listen to every call.
Mediahawk’s speech analytics feature automatically spots keywords in conversations and applies them to all sources. This means that you can instantly see the types of calls you are generating from your PPC campaigns, as well as all other sources.
“Mediahawk helps us see which marketing methods are generating calls, then we prioritise our spending accordingly. For one client, when we started using Mediahawk we were able to generate five times as many calls – without increasing ad spend. You can imagine how happy the client was.”
Book a personalised demo today and discover how Mediahawk’s call tracking and marketing attribution software can help your business.
Find out more about the call tracking and marketing attribution tools helping marketers pinpoint their best performing campaigns and drive up ROI.