Outbound call tracking
Mediahawk’s outbound call tracking software makes it easy for sales teams to reach more leads and grow sales.
Benefits of Mediahawk’s outbound call tracking
See exactly which leads are followed up, increase the number of outbound calls made, and capture and analyse the outcome of each one.
Make your sales team more effective and efficient
- Gain insights on call agents’ performance
- Keep your sales team accountable, and improve the measurement of KPIs.
- Call from anywhere. Ideal for remote working and office-based teams
- Call in one click; spend more time selling and less time dialling
Develop your strategy by analysing outbound calls
- Understand the value of outbound calls. Prove they grow sales and revenue
- Find the channels that result in successful outbound calls to increase marketing activity in those areas
- Understand the full customer journey and listen to outbound calls to improve the user experience
- Add notes on value and categories during an outbound call, to enrich analytics for in depth attribution
Seamless and hassle-free for your agents
- Track and log all outbound calls automatically using the built-in softphone – no need for a PIN
- Mediahawk’s dialler turns phone numbers in your browser into click-to-call links
- More insightful data than VOIP or desk phones and no extra software required
- Easily record calls for regulatory and GDPR purposes
Mediahawk’s outbound call tracking features
Monitor agent performance
Identify call volume, call length, value and more to see who’s performing
Record and understand calls
Record outbound calls for deeper insights in how they’re handled and for outcomes.
Call from anywhere
Ideal for remote working and office-based teams.
Local and toll-free numbers
Choose which number to show your recipients, and mask the caller’s actual number.
Click-to-call dialler
Mediahawk turns phone numbers in your browser into a link. Call with just one click.
Detailed reports and analytics
Flexible custom reports show granular call by call detail as well as high level metrics.
Grow your sales with Mediahawk’s outbound call tracking
A simple and effective outbound call solution to allow your sales teams to reach more prospects and close more deals.
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