Meet the exceptional team behind our client success
Written by Natalia Selby
- Colin Hudson – Head of Client Services
- Natalie Sawford Smith – Client Success Manager
- Amber Jarvis Brown – Senior Client Services Consultant
- Joshua Scott – Client Success Executive
- Samantha Wooster – Client Success Executive
- Sidney Mancer – Client Services Consultant
- Exceptional individuals driving extraordinary results
In the dynamic world of marketing technology, where precision and innovation are paramount, it takes an exceptional team to lead the way.
At Mediahawk, we don’t just provide powerful call tracking and marketing analytics technology; we have an enthusiastic group of individuals dedicated to helping you achieve your marketing goals.
We’re really excited to introduce you to the fantastic individuals who make up our Client Experience Team. Their combined experience, dedication, and energy for what they do propel our clients to success. And we can’t wait for you to get to know them.
Colin Hudson – Head of Client Services
With over 30 years in the technology sector and ten years in marketing analytics and call tracking, Colin brings a wealth of experience to the table. As Head of Client Services, he’s the ultimate champion for our clients, ensuring that everyone receives first class advice, service, and support to help them achieve their goals. Outside of work, you’ll find Colin exploring the depths of the ocean on one of his diving adventures.
“I like the Paid reports in Mediahawk as they show the highest value campaigns across all your paid advertising. These reports drill down into the detail across your Google Ads, Microsoft Advertising, and Facebook campaigns, so you can instantly see ad spend compared to revenue generated. They also show you detailed attribution data for each campaign, and how long it took from the initial interaction to a sale.”
Connect with Colin on LinkedIn
“We have been working with Mediahawk for many years and they have always delivered an exceptional service. They take their clients seriously and develop their systems around the clients requirements… The platform gives us everything we need in terms of call tracking and reporting. Natalie, Colin, and the rest of their team are always friendly and fast to react to any queries.” Group Marketing Manager, Caffyns Plc
Natalie Sawford Smith – Client Success Manager
Natalie is the driving force behind our Client Excellence Programme. With a strong background looking after customers, Natalie ensures our clients are getting the most out of Mediahawk to understand their customer journey, improve ROI, and make every marketing pound count. Her dedication to our clients is legendary, having been with Mediahawk since 2012. Beyond work, Natalie loves travelling, following football (she’s a Spurs fan), and swimming.
“My absolute go-to is the attribution report. Combining our Sales Matching feature with this gives you your source performance on a first click, only click, assisted, and last click basis. It even shows your average time to convert. I am also really enjoying our new Speech Analytics dashboard giving you detailed insight to what is happening on every single call.”
Connect with Natalie on LinkedIn
“Mediahawk have given us the ability to gain vital data to help us improve how we work and the service we provide to clients. Natalie, is a knowledgeable, responsive account manager always on hand to support our needs.” Marketing Manager, DCBL Ltd
Amber Jarvis Brown – Senior Client Services Consultant
Amber is dedicated to ensuring outstanding customer satisfaction, bringing her previous experience with almost 10 years of customer service and previous senior experience working in a call centres. In her free time Amber enjoys dining out, live music events and attending the theatre as regularly as she can.
“My favourite Mediahawk feature is the many different telecoms and call handling options we offer. For example, IVRs, multidials, hunt groups, whispers, and introductions, to name a few. I not only love setting these up for clients, but I love that our customers have complete control of their routing and call features in the portal itself – even if this is out of usual office hours.”
Connect with Amber on LinkedIn
“Working with Mediahawk is always a pleasure. They have that rare combination of excellent and swift customer service along with a proper understanding of the challenges we face as an automotive retailer. They are continually innovating to find solutions to our challenges and also help us keep abreast of challenges that we’re not yet aware of.” Group Marketing Manager, Dick Lovett
Joshua Scott – Client Success Executive
Josh brings a unique perspective to our client success team, thanks to his degree in Philosophy and Journalism. He transitioned from a career in insurance to join Mediahawk and help clients align their marketing strategies with their objectives. Josh’s hobbies include hiking, baking, and the exciting world of Magic the Gathering.
“For me, the report I can’t live without is the Sources report. It’s a simple and concise way to see how each marketing source performs, and gives you an overview of what is driving calls. Plus, the ability to drill down into the data with filters and adding in secondary dimensions enables our clients to get incredibly granular with their data. Combine this with our Sales Matching feature and the ability to see sources attributed to sales never fails to impress.”
“Josh is just brilliant at helping me with any questions I might have around call tracking and reporting. Every time I get off a call with him, I am always buoyed by the answers I’ve received and his can do, helpful attitude. Thanks, Josh!” Marketing Insights and Data Analyst, Caravan and Motorhome Club
Samantha Wooster – Client Success Executive
With a decade of experience in the employee benefits industry and a strong background in account management, Samantha brings a wealth of expertise to her role at Mediahawk. Here, she helps clients maximise the potential of our platform and achieve their marketing objectives. In her free time, Samantha designs and creates greeting cards for a craft supply company and enjoys travelling.
“My favorite report on the Mediahawk platform is the Source flow report, as it offers a clear, visual way to see a customer’s journey, making it an invaluable tool for marketers.”
Connect with Samantha on LinkedIn
“The ongoing service provided by Mediahawk is fantastic. Their team is always available to offer support and ensure we are maximising the benefits of their platform. The consistent updates and enhancements to their service demonstrate their commitment to helping us succeed.” Google PPC Specialist, Springup PR
Sidney Mancer – Client Services Consultant
Sid strives to assist customers with any queries they have, and will go above and beyond to help customers achieve their goals. He has spent time in different customer facing roles in trades and retail and loves nothing more than leaving a customer with a smile. He is an avid football fan, loves world cinema, and spends his free time in the kitchen creating new recipes.
“One report I think is an unsung hero in our catalogue is the Hour report. This gives some brilliant insight into when calls are coming through and any hotspots throughout the day. It’s also very beneficial in helping spot any points in the day where the phone is not getting answered, helping clients cut down their ineffective calls.”
“Great level of support given by Sid and the rest of the client services team yet again. Mediahawk is just brilliant at helping us. Every time I get off a call with him, I am always impressed how quick the response is. Well done Sid!” Chief Operating Officer, Brindley Garages Group
Exceptional individuals driving extraordinary results
Our colleagues reflect the values that are truly important to Mediahawk and drive our behaviour in every way:
- Client-focused: Client excellence is at our core. We take the time to understand our clients, act as a trusted partner, and help them succeed.
- Honourable: We’re honest, ethical, and professional. We take pride in being authentic and treating people with respect.
- Knowledgeable: Using our expertise, we’re committed to helping our clients gain deep marketing insight to become leaders in their markets.
- Spirited: Our enthusiasm drives us forward. We love making a positive impact on the people we work with and the world around us.
“The service I receive is simply exemplary, I don’t feel like a ‘client’, I feel like I have an entire team of awesome experts who help me to do the best in my job. Limitless thanks to Natalie, Josh, and the team – you are all my superstars!” Paid Search Marketing Manager, Portman Dental Care
The combined expertise of our team, our customer-centric approach with the Client Excellence Programme, and passion for what we do makes Mediahawk the go-to choice for businesses looking for a marketing analytics and call tracking platform. We’re here to champion your goals and help you achieve remarkable results.
This article was first published in September 2023, and updated in August 2024.
Talk to us today and learn more about the Client Excellence Programme and how it helps our customers make the most of their data to improve their marketing strategies.