What is Speech Analytics?

Speech Analytics is a solution that records conversations and interactions between customers and companies. It incorporates speech recognition technology to identify useful spoken words of the customer, as well as the purpose of the call. Plus, our AI-powered Speech Insights automatically analyses every call and presents insights at both an individual call and macro level. This provides marketers with the tools to identify leads that are likely to convert. Plus, it allows them to spot trends and optimise campaigns accordingly, while identifying any keywords they’re not yet making use of.