Can call tracking monitor outcomes of calls?

Yes it can. Mediahawk can trace back from the outcome of a call to its source and all the touchpoints in-between.

Each phone conversation you have with a client or potential client is packed with information that can be used to categorise calls, send data into your CRM, or take action.

Also, our speech analytics software helps you mine each call for deeper insight so you can implement changes that improve your marketing performance and win more business.