Bamboo Nine Case Study

Agency Achieves 98% Client Retention Rate Thanks To Call Tracking Software

Bamboo Nine are a strategic digital agency with a refreshing approach to marketing.

A full service agency, their services include Pay Per Click (PPC) advertising, SEO, social media, email marketing and web development. As an AdWords Certified Company and Google Partner, they use market-leading technology to tailor-make strategies that ensure their clients achieve higher conversion rates, lower cost per lead and increased sales.

Their results speak for themselves.

The challenge: Measuring offline response

Many marketing agencies deliver great results for their clients. The challenge lies in how those results are interpreted and used to further optimise your campaigns.
Measuring online conversions is easy enough. Measuring and attributing offline conversions is a different story altogether. Implementing a robust call tracking solution provides agencies with real evidence that marketing campaigns are generating leads and phone calls.

The need: Improve PPC performance and ad spend

Bamboo Nine specialise in PPC advertising. They have invested heavily in bid management software so they can quickly adjust bid spend to focus on performing search terms for their clients.

For this reason, it’s vital they know which keywords are generating visits to their client’s website and, more importantly, which keywords are actually driving calls and enquiries. They can also prove that they’re spending their client’s budget in the right places.

The solution: A tailored call tracking integration

Using our call tracking API, we set up a bespoke integration to stream keyword driven call data directly into Bamboo Nine’s bid management platform. This allowed them to quickly focus campaigns and PPC spend on performing keywords, ensuring that their client’s advertising budget was being used effectively.

The results: 98% client retention rate

Call tracking helped Bamboo Nine accurately understand which keywords are driving calls, allowing them to optimise their clients’ PPC campaigns. They can see how paid search generates telephone enquiries and drill down into the data to pull out the most relevant and profitable keywords.
This, in turn, has led to increased client retention rates and even resulted in clients spending more money with the agency.

“Since using Mediahawk, we have had a 98% retention rate due to the ability to prove that we as an agency generate incoming calls (leads) for our clients. We’re able to tell clients that we use a call tracking provider with software that can tell you which keywords are definitely driving calls.”

Chris Rivera, Campaign Director at Bamboo Nine

Provide added value to your clients

Bringing our advanced call tracking software in-house eliminates the need for your clients to seek outside expertise and provides you with:

  • Knowledge that your client’s marketing investment is driving calls.
  • Proof that you are delivering tangible results.
  • The ability to optimise bid management and drive efficient cost per click and cost per lead.
  • Insight to further optimise your client’s wider marketing activities, including more intuitive SEO and content recommendations.
  • Detailed reports on call performance that your clients can use to train their call handlers.

White labelling our software provides an effective call tracking solution for your agency.

Get in touch with us to learn more about call tracking for Marketing Agencies.


Client retention rate

Higher conversion rates
Target spend more effectively
Increase sales
Decrease Cost Per Lead

Marketing Agency Guide to Improving Client Profitability

Call tracking arms marketing agencies with tangible data to prove to clients that your campaigns deliver great results.

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Marketing Agency Case Study

Discover how Bamboo Nine uses call tracking to understand which keywords are driving calls and how they use this insight to optimise PPC campaigns.

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