Missed Call Alert

Capture missed calls within your organisation. Identify how many call are not getting answered or receiving the engaged tone.

Missed call alert can help to eliminate missed calls:

Receive alerts by email

Get the opportunity to call the client back

Set up diverts and IVR’s to improve call handling

If you aren’t aware of how many calls you have missed you cannot address the problem. By setting up a missed call alert you have the opportunity to see how many calls are going unanswered or receiving the engaged tone. Once you have this information you can start to improve the call handling within your organisation.

Key Call Alert

Identify missed calls coming from key advertising sources. If you have placed adverts with specific media and the calls are being missed, Key call alert will highlight this to enable you to address it. Simply input your key advertising sources and the system will respond by emailing you with any missed calls coming from these telephone numbers.

There are many solutions to managing your advertising response. With call tracking from Mediahawk you have the opportunity to set up IVR’s, hunt groups and upload audio for call whispers through Mediahawk connect. Once you are aware of how many calls you are missing you can manage the issues and keep on top of your calls with the missed call alert.

To sign up for call tracking now call 0844 243 5888 or book a demo.

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