IVR

Interactive voice response is designed to guide your callers to the right destination. It avoids callers experiencing long periods on hold or having to call back during busy times.

Set up an IVR and experience the following benefits:

Direct callers to the right department

Improve call handling during busy periods

Set up individual call plans and change destination numbers

Manage your own number sequences and IVR platforms using Mediahawk connect. Set up IVRs and take control of your own sequencing. Set up hunt groups and upload audio files for call whisper and IVR messaging.

Utilising an IVR is ideal if you are a multi-brand or multi-channel business. The ability to direct calls to the right department or specific direct dial number or mobile telephone will dramatically improve the way you handle advertising response.

Used in conjunction with call tracking from Mediahawk, setting up an IVR couldn’t be easier. Manage your own account or utilise our expert, friendly team who will guide you through the process.

To sign up for call tracking now call 0844 243 5888 or book a demo.

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