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Call Recording Legal Guidelines

Call Recording – Laws you should be aware of

Please see below for an outline of the law regarding call recording. This is given purely as a guide and legal advice should be undertaken prior to recording telephone calls.

Ofcom guidelines can be found here.

Call recording FAQ’s

Do I have to inform incoming callers that calls are recorded?

Yes, placing a message on your website or on your telephone messaging stating that call recording is taking place will suffice.

If I am making outbound telephone calls do I have to inform the recipients that the calls are being recorded?

If you intend to share the contents of the call with a third party then you must inform the caller you are recording the call.

Do I have to inform employees that calls are being recorded?

Yes, in writing and preferably within a contract stating the reasons why the business uses call recording.

Can I record credit card information during a telephone call?

No. You must pause the recording whilst this information is being taken and resume the call after the information has been given to you. The Mediahawk call recording system allows for this and by pressing 00 to pause the recording and any key to resume.

For more information and advice about call recording please call us on0844 243 5888