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FT Business

Call Queuing

Call queuing allows a busy organisation to receive more calls than normal and place them in sequence where they can be exposed to regular messaging and announcements whilst waiting. If your organisation is currently experiencing a high number of calls receiving the engaged tone or ringing out completely, call queuing is the perfect solution.

Can be switched on during peak calling periods

Avoid losing callers to an engaged tone or missing them completely

Manage inbound calls without increasing staff or overheads

Corporate messages and other audio files can be uploaded to the system to enable your customers to receive branded messaging whilst they wait for their calls to be answered.

Use in conjunction with an IVR and manage through our web based system Mediahawk Connect.

To find out more about Call Queuing please call us on 0844 243 5888 or contact us here.

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