Customer Support

Our customer service team pride themselves on going the extra mile when it comes to supporting our clients. When you sign up for a Mediahawk call tracking account, you will gain access to telephone support, training and ongoing product development to enhance your call tracking user experience.

The Mediahawk Promise

At MediaHawk our priority is our customers. We will always ensure that we provide you with the very highest standard of service and make certain that you receive the quality of product you have paid for.

Precise marketing information will always be provided to your account.

Requests will be completed within 2 working hours, these include:

Account set up

Activation of numbers

Allocation of orders

Opportunities for training will be offered to you every quarter, along with any new products or system improvements.

Meticulous staff will be available every working day to assist you.

Internet access to MediaHawk will be available 99.9% of the time so you can login and check your statistics.

Support will be available every working day.

Enquiries will receive a response within 3 working hours with an assigned member of staff.

For more information or details on our customer service commitment please get in touch.

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