Mediahawk Customer Survey 2008 |
| 02-12-2008 |
| We recently surveyed over 1000 customers asking them about our customer service and 97.9% said they would recommend our services to another organisation. We annually survey our customers to find out how we can improve our services and if they are happy with our products and customer service levels.
The overall quality of our work was scored at 93.7% and our communication skills got a score of 87.3% so all in all we are very happy with the fact that our customers seem to be pleased with the products we supply as well as the service we offer. The nature of our business is such that once the product is being used by our customers the levels of interaction remain high to ensure that the service is being used to fully benefit the client. Some comments from our clients: "I'm very impressed with the service I receive. Have lots of contact with them and the staff are always polite and courteous. Very impressed with the company." "The level of service to date has been excellent." "You offer a great product." "I have always found your services to be excellent. Thank you" We would like to thank all the customers that took part in the survey as we feel it is so important for them to have the opportunity to comment on how we are doing as a business. There is always room for improvement and we take all the comments and suggestions on board to enable us to move forward as a business and continue to offer essential products and services. |
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