Finding your position in the market place is the
key to competing successfully in today’s price lead market. Identify
your competitors and enter the arena with an army of insider knowledge
and understanding of exactly where you want to be.
Know your opponent and be ready to rise above the price war with well
executed branding, extensive customer insight and most importantly the
confidence to compete against businesses that are willing to sell for
less than you.
In a price war there will only be one winner, but by giving the customer
a little more substance and offering them a price that is competitive
but not the lowest, they will feel more secure and keep coming back.
Having a clear understanding of who else is operating within the market
you will gain the insight needed to price and stock sensibly and remain
in a strong position. Offering great customer service, an extensive
product range and knowledge to support your customers buying choices,
will far outweigh being the cheapest on the block.
By re-positioning your brand through gaining a clearer understanding of
the competition or simply changing your website or branding to appeal to
a certain audience you can capture and retain your customers in a whole
new way.
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"Competition is a good
thing as long as you are able to keep abreast of what your competitors
are charging, how they are promoting their products as well as being
aware of what is selling. All this information gives you the ability to
market products and services that your customers want to buy." Harry Bott, Sales and Marketing Director, Mediahawk Ltd |
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Using this method Mediahawk was able to assist Windsor Vehicle Leasing
when they were looking for a solution for their website. By taking a
fresh look at their position within the market, Mediahawk established
that rather than the pile them high and sell them cheap ethos, Windsor
should focus upon their credentials as a boutique leasing company.
Windsor Vehicle Leasing had a website which was not performing as they
wanted it to in a somewhat overcrowded market.
Mediahawk spent
some time before embarking on the design of their new site identifying
their target market and their strongest selling points. The response to
their brief was a little surprising. In a market dominated by companies
offering the lowest price as their only selling point, WVL are in fact a
boutique operator - focusing on professional and personal service.
The results
Perhaps unusually for a car hire company; there is not a single image of
a car on the website, or a single pricelist. No flashing banners
proclaiming '50% off' or 'limited special offer'. Just a clean
streamlined design with well written copy that emphasised the qualities
of the company and their employees. Such a radical approach was a brave
decision by the client, but they are now being rewarded by an increase
in both the quality and quantity of enquiries being generated by their
web presence.
This is what Ben Newton, Marketing Director of Windsor Vehicle Leasing had to say about working with Mediahawk:
"WVL are a focused leasing company that offers a quality service and
believes in going the extra mile – which is what we expect from our
suppliers. We chose Mediahawk to create a fresh online presence which
would reflect our company ethos. Throughout the process, Mediahawk
provided strong account management and challenged our thinking to create
the website we required. I would not hesitate in recommending Mediahawk
and would thank them for helping us to reposition WVL with our new web
site."

This case study shows how it can be easy to focus purely on price when
competing for new business. However, when looking at your business as a
whole, is that really all you are selling? Make a list of all your
unique selling points, focus on the aspects of the product or service
you offer that transcend the price. Also, look at identifying aspects
within the business that give your offering added value such as
experienced staff, a dedicated aftersales team and detailed reporting.
If your business offers services that support other businesses such as
outsourcing, this aspect will be the most important factor for a new
client.
The way to divert from price being the focus is to act as Mediahawk did
when looking at Windsor Vehicle Leasing and create the right presence.
There are thousands of leasing companies out there all ready to offer
the lowest price on any vehicle but as Mediahawk discovered, this was
not what Windsor did best. The website was created with this ethos in
mind and is now attracting clients that would rather receive good
service than pay a tiny bit less for their vehicle. The gamble
definitely paid off and worked very well for WVL who are now reaping the
benefits of re-positioning.
How to avoid competing on price alone

Price comparison gives you the tool to be able to understand what other products are being promoted to the market. To avoid competing on price alone you need to have the information on competing factors at your fingertips to understand how the sales process has been developed and what products and services are being offered and at what price.
This knowledge will give you the power to communicate with your
customers at a certain level that will allow you to offer them something
extra rather than just a lower price point. In a market that is very
competitive a good understanding of who else is in touch with your
customers is a necessity and you will benefit enormously from this
insight to the extent that you will be able to anticipate movement in
the market place and act upon it.
To find out more or arrange a demonstration of price comparison, please call 0845 122 7255 or email: info@mediahawk.co.uk.