Kerry Mikeli

Kerry Mikeli has written 9 posts

Analytics

Using Your IVR to Categorise Inbound Calls

“Please push 1 for sales, 2 for customer services…” As part of the telephone experience, callers will often hear recordings similar to this. This Interactive Voice Response (IVR) is used to route the caller efficiently to the relevant department, enhancing their experience.

Read more
Integration

Call Tracking API Basics

From clicks to calls, businesses are struggling to take the vast amount of data they have access to and turn it into meaningful insight. Data drives everything, from campaign management and direct marketing to customer insight and business decision-making.

Read more

{{ resourceTitle }}

Please fill in your details to gain access to the resource

Discover how Mediahawk can help

{{ errors.first('first_name') }}
{{ errors.first('last_name') }}
{{ errors.first('email') }}
A group of people studiying statistics from Mediahawk

Let's talk

Enter your contact details and we’ll be in touch within 1 working day.

Already have a Mediahawk account? Sign In

Speak with one of our team

{{ errors.first('first_name') }}
{{ errors.first('last_name') }}
{{ errors.first('email') }}
{{ errors.first('phone') }}

{{ formTitle }}

{{ formContent }}

Discover how Mediahawk can help

{{ errors.first('first_name') }}
{{ errors.first('last_name') }}
{{ errors.first('email') }}
{{ errors.first('company_name') }}